Refund, Return & Cancellation Policy

📧 Contact Email:  ecom.clouddropss@gmail.com
 Effective as of [Insert Date]

At clouddropss, we're dedicated to offering products that help make your life easier with your beloved pets. We truly believe in the quality and effectiveness of our products, and we want you to feel confident in your purchase.

60-Day Money Back Guarantee

We encourage you to use our products for a minimum of 14 days to experience their full benefits. If you're still not satisfied, you're eligible to request a return within 60 days of your purchase under our 60-Day Money Back Guarantee.

Please note:

  • Return requests made before 14 days of product use will not be eligible.
  • Shipping fees (if applicable) are non-refundable.

To initiate a return, please either:

  • Fill out the form on our Contact Us page, or
  • Email us directly at ecom.clouddropss@gmail.com

When contacting us, please provide your Order Number, or the Name and Email Address used at checkout to help us process your request efficiently.

Cancellation Policy

If you wish to cancel or make changes to your order, you must do so within 24 hours of placing it. After this period, your order will likely be in processing and cannot be changed or canceled.

If your cancellation is successful, your refund will be processed within 7 business days.

Damaged Items

We take care in packaging your items to avoid any damage during transit. A product is considered damaged only if it is physically broken or defective. Packaging damage (e.g., dented boxes) with the product still in usable condition is not considered damage.

If your item arrives damaged:

  • Notify us within 72 hours of delivery
  • Email us at ecom.clouddropss@gmail.com with clear photos of the damage

If eligible, we will issue a free replacement. We do not offer refunds or replacements for items damaged due to misuse, normal wear and tear, or accidental damage after delivery.

Shipping & Delivery

While we do our best to ensure fast and smooth delivery, clouddropss is not responsible for delays caused by couriers, customs, weather, or other circumstances beyond our control.

We are also not liable for lost, stolen, or delayed packages. If any issues arise with delivery, we recommend contacting the courier directly for assistance.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate. If you need to correct your address, you must notify us within 24 hours of placing your order.

If an incorrect address is submitted and we are not notified in time, we cannot offer a refund or resend.

Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. It is the customer’s responsibility to review the most current version before purchasing.

By placing an order with clouddropss, you agree to this policy and its terms.